Refund & Cancellation Policy

1. Subscriptions and renewal

DreamHoroscope is sold as a recurring subscription priced in euro (EUR). Your plan renews automatically at the end of each billing period (monthly, unless stated otherwise) until you cancel. We charge the payment method on file at the start of each new period.

2. Cancelling your subscription

• You can cancel at any time from your account settings.
• Cancellation stops the next automatic renewal. You keep access to paid features until the end of the period you have already paid for.
• We do not charge a cancellation fee.

3. Right of withdrawal and refunds

DreamHoroscope delivers digital content and services that begin immediately after purchase. When you buy, you expressly ask us to start providing the Service at once and acknowledge that you therefore lose the standard 14-day right of withdrawal once performance has begun, in accordance with EU Directive 2011/83/EU and Section 1837 of the Czech Civil Code (Act No. 89/2012 Coll.).

As a result, payments for periods already started are generally non-refundable. However:

• If you cancel before your renewal date, you will not be charged for the next period.
• If you were charged in error, or the Service was materially unavailable due to a fault on our side, contact us and we will review your case and issue a refund where appropriate.
• Nothing in this policy limits your mandatory statutory rights as a consumer.

4. How to request a refund

Send your request to hello@dreamhoroscope.online from the e-mail address linked to your account, describing the charge and the reason. We aim to respond within 14 days. Approved refunds are returned to the original payment method.

5. Consumer dispute resolution

If we cannot resolve a complaint directly, you may turn to the Czech Trade Inspection (Česká obchodní inspekce, www.coi.cz)for out-of-court resolution, or use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.